Terms and Conditions AU

Shipping

Rosa Living Free Delivery

On all orders over $100.

Rosa Living Australia Nationwide Delivery

Delivery is free on all orders over $100, or a flat rate of only $5.00 for all other orders no matter the size of your basket or where it is going. We understand that getting your items quickly is important to you, so we’ll make every effort to process your order quickly. When you order from our website before 10am on any business day (Mon-Fri) you can expect your order to be dispatched the same day.

Your order will be delivered in 3 to 5 business days to ACT, NSW, SA, VIC States and 3 to 6 business days to QLD and 5 to 10 business days to the rest of Australia. Rural Delivery may take a bit longer – so allow another 2 days for Rural delivery

Rosa Living New Zealand Nationwide Delivery

For deliveries in New Zealand please use our Rosa Living New Zealand store.

Rosa Living International Delivery

Deliveries outside Australia and New Zealand are currently not available. 

 

(These timeframes are, of course, subject to product availability. Furthermore, from time to time, issues might arise which mean we can’t meet these timeframes but, if that’s the case, we will let you know as soon as possible.)

* Please note that our delivery charges are non-refundable

Once your order has been dispatched, you’ll receive an email from us notifying you that it is on its way.

Privacy and Security Policy

We are committed to maintaining the trust and confidence of our customers asn as such take every precaution necessary to ensure all your details are as safe as can be. We firmly believe in your privacy and the security of your personal information. Information entered on the site, whether it's for an order or for the mailing list, is not sold, rented or distributed to anyone. We will not contact you by telephone unless it is necessary to clarify aspects of your order or to speed up the processing of your order.

Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for collection of other information or on behalf of third parties.

We do not hold your credit card details here at Rosa Posa. All credit card information is exchanged using SSL, which protects against any access by third parties. Your credit card details are guarded by best practice technology provided by our provider https://www.paymentexpress.com so you can order with confidence.  All transactions are completed with the security provided at the highest level encryption servers available.

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. 

Returns Policy

Most of our products are handmade in India, using traditional handicraft and dyeing techniques. Variations in colour, style and quality will therefore naturally occur in many of our products and this adds to their unique nature.

Rosa  Living is happy to refund products purchased online within 7 days of receipt, provided they are returned in their original, unused condition with the original packaging and tags.

Even though at Rosa Living, we take pride in the care we take with packing our customer orders, sometimes mistakes happen. Notification of damaged, incorrect or missing products must be received by our Customer Service team within 7 days of receipt.

Please complete the Rosa Living Product Returns form and we will contact you with instructions on how to return your goods for replacement or refund. All correctly returned products will be refunded to the original purchasers credit card within 7 days.

Products are returned to Rosa Living at your own expense unless the item is faulty. Please note that Rosa Living is not responsible for the damage or loss of items being returned.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.

We do not accept return requests for sale items.

 

Copyright License and Site Access

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rosa Living.

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of Rosa Living so long as the link does not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the link without express written permission.

Exclusion / Limitation of Liability

We do not accept any responsibility whatsoever for any damage or harm arising from or in relation to this site and/or associated sites and/or associated stores and/or other services, including but not limited to damage or harm arising out of errors or omissions in the material contained on this site.